Keyboard and touch-pad is not working

[ratheesh_lot]

HP Laptop 15-bs0xx

Serial number  :- [Personal Information Removed]

Product no:-  2EY73PA

I owned a hp laptop and now the keyboard and touch-pad is not working correctly.I have update drivers but no luck still the problem remains.Could you please help.

[Rainbow23]

Hi @ratheesh_lot
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing keyboard and touchpad issues with your HP Notebook.

Please follow the steps listed below to test the keyboard.
1. In Windows, search for an open HP PC Hardware Diagnostics for Windows, and then select Run as administrator.
NOTE: If the HP PC Hardware Diagnostics for Windows app is not available on your computer, download the latest version from this link
2. The app opens to the main menu. Click Component Tests.
3. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
4. To run the test, click Input Devices, click Keyboard, and then click Run once. The Keyboard Test time is 3 minutes.
You may also check this document

For the touchpad issue I suggest that you follow steps to uninstall and reinstall touchpad drivers: 
1. Press Windows key + X, and select Device Manager.
2. Click to expand Mice and other pointing devices.
3. Right-click the touchpad and click uninstall.
4. Restart your device and Windows will attempt to reinstall the driver.

You may also refer to the steps from this document

Let me know if this helps.
Take care and have a good day.

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