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‎03-10-2023 04:14 PM

HP Recommended
Product: HP ENVY 17 Laptop PC 17-ch2000 (4U9X6AV)
Operating System: Microsoft Windows 10 (64-bit)

I just bought a new HP Envy 17-ch2000 laptop with backlit keyboard. I can turn the backlighting on or off and can change the brightness setting but even on the brightest setting, the backlighting is too dim. I compared it side by side with an Envy 17-cr0000  and there is a significant different in the brightness of the backlighting in the two laptops. I can't find any info on anything that I can do to change it. Any recommendations?

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1 REPLY 1

‎05-06-2023 01:17 PM

HP Recommended

I have a similar problem, cannot turn off the backlit KYBD...

 

Try using your HP PC diagnostics to see if your BIOS can be updated, that may fix it.

 

Good luck

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