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‎01-04-2026 03:23 PM

HP Recommended

Hello,
Some keys on my laptop keyboard have stopped working. I have already updated the drivers, but the error persists.

Please can you help me?

1 REPLY 1

‎01-07-2026 05:23 AM

HP Recommended

Hi @CesarLuque,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?


Troubleshooting steps you can try:

 

Perform a Keyboard Test – Use the Windows On-Screen Keyboard (Windows + Ctrl + O) to see if the keys are registering there. This can help determine if it’s hardware-related.

 

Power Reset – Shut down the laptop, disconnect the power adapter, and remove the battery if possible. Hold the power button for 15–20 seconds, then restart.

 

External Keyboard Test – Connect a USB or Bluetooth keyboard to see if all keys work properly. If they do, this confirms the issue is with the built-in keyboard hardware.

 

Keyboard Driver Reinstallation – Go to Device Manager → Keyboards → right-click your keyboard → Uninstall device. Then restart the laptop to allow Windows to reinstall the driver automatically.
 

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World



 

I'm an HP Employee.


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