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‎04-14-2019 09:18 PM

HP Recommended
Product: hp notebook - 15-bs015dx
Operating System: Microsoft Windows 10 (64-bit)

Keyboard not working.  I took apart a few keys and they are not stuck.  I see this issue posted a few times so seems fixable or design flaw.  Caps lock, delete, b,n,=,alt,f1,f8,f12,fn,7 key is not working.   I've checked Filter key setting...software is up to date...turned off and unhooked battery...held down power for 20 seconds...turned back on.  That didn't work.  I ran a keyboard test and it failed.  I have a Failure ID # and Product ID # generated from the failed test.  I have 2 of these laptops...I've had problems with both.  Of course out of warranty by 4 months.  

1 REPLY 1

‎04-16-2019 05:46 AM

HP Recommended

Hey there! @Frustratedx3, 

 

As the keyboard test failed with a failure ID.

 

It certainly sounds like a hardware issue with the PC.

 

Please contact HP support for service options. Click Here

 

Refer this article to know more information about keyboard issues with the PC. Click Here

 

Let me know if this works!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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