Keyboard issue...Caps lock, delete, b,n,=,alt,f1,f8,f12,fn,7 key is not working

[Frustratedx3]

Keyboard not working.  I took apart a few keys and they are not stuck.  I see this issue posted a few times so seems fixable or design flaw.  Caps lock, delete, b,n,=,alt,f1,f8,f12,fn,7 key is not working.   I've checked Filter key setting...software is up to date...turned off and unhooked battery...held down power for 20 seconds...turned back on.  That didn't work.  I ran a keyboard test and it failed.  I have a Failure ID # and Product ID # generated from the failed test.  I have 2 of these laptops...I've had problems with both.  Of course out of warranty by 4 months.  

[A4Apollo]

Hey there! @Frustratedx3, 

As the keyboard test failed with a failure ID.

It certainly sounds like a hardware issue with the PC.

Please contact HP support for service options. Click Here

Refer this article to know more information about keyboard issues with the PC. Click Here

Let me know if this works!

Take Care! 🙂

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