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robrob44
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Message 1 of 2
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Flag Post

Keyboard issues after Windows update - This sucks!

HP Recommended
Envy x360 Convertible
Microsoft Windows 10 (64-bit)

Since purchasing this NOT cheap laptop, I started having issues with the screen flickering to black randomly, but regularly.... so I uninstalled the 'upgraded' driver and kept the basic and that fixed the issue. This was within a week. Red flag #1.

 

The issue now is after a Windows update of some sort, my laptop keyboard is now not functioning properly. I have to either hit the keys harder to get it to recognize or more aggravatingly, the lights no longer work. Backlite, num lock, caps lock, there are NO lights working on the keyboard. Thoughts?

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@robrob44

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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