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‎04-02-2021 10:36 AM

HP Recommended
Product: Envy x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Since purchasing this NOT cheap laptop, I started having issues with the screen flickering to black randomly, but regularly.... so I uninstalled the 'upgraded' driver and kept the basic and that fixed the issue. This was within a week. Red flag #1.

 

The issue now is after a Windows update of some sort, my laptop keyboard is now not functioning properly. I have to either hit the keys harder to get it to recognize or more aggravatingly, the lights no longer work. Backlite, num lock, caps lock, there are NO lights working on the keyboard. Thoughts?

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