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‎01-12-2021 07:50 AM

HP Recommended
Product: f010dxx
Operating System: Microsoft Windows 10 (64-bit)

I installed a ssd drive on my f010dx laptop with a clean install of windows and now my b,n,g,h,t,y,5,6, keys dont work.  Thought maybe it was a driver issue but couldnt fix it so put the old drive back in having the same issue.  Replacing the keyboard didnt help.  Any ideas as to what might be wrong 

3 REPLIES 3

‎01-15-2021 12:18 PM

HP Recommended

@Jjo9987

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎01-15-2021 02:47 PM

HP Recommended

Tried that and the same keys fail. i have already replaced the keyboard with a new one and getting the same results

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‎01-15-2021 03:07 PM

HP Recommended

@Jjo9987

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. this sounds like hardware related issue with the computer and in order to fix this issue your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. 
HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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