• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-20-2021 06:57 AM

HP Recommended
Product: HP Notebook - 15-db1006cy
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've had this keyboard issue for 3 days now, where it types multiple letters even though only one key is pressed (h becomes hy , g becomes gt , and when i press F7 it becomes F7 + F6.

I was able to fix this problem yesterday by upgrading the keyboard driver, but when I woke up today I had the issue again, I've tried deleting the driver and reinstalling it and also downgraded and upgraded it again but this time nothing worked. 

Please help me

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2021 12:56 PM

HP Recommended

@Crhysal

 

I reviewed your post and I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a test on the keyboard to make sure whether it is a software or a hardware issue.

 

Follow the steps in the below article.

 

https://support.hp.com/us-en/document/ish_2854458-2733239-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-23-2021 12:56 PM

HP Recommended

@Crhysal

 

I reviewed your post and I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a test on the keyboard to make sure whether it is a software or a hardware issue.

 

Follow the steps in the below article.

 

https://support.hp.com/us-en/document/ish_2854458-2733239-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.