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‎03-20-2021 06:57 AM

HP Recommended
Product: HP Notebook - 15-db1006cy
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've had this keyboard issue for 3 days now, where it types multiple letters even though only one key is pressed (h becomes hy , g becomes gt , and when i press F7 it becomes F7 + F6.

I was able to fix this problem yesterday by upgrading the keyboard driver, but when I woke up today I had the issue again, I've tried deleting the driver and reinstalling it and also downgraded and upgraded it again but this time nothing worked. 

Please help me

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2021 12:56 PM

HP Recommended

@Crhysal

 

I reviewed your post and I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a test on the keyboard to make sure whether it is a software or a hardware issue.

 

Follow the steps in the below article.

 

https://support.hp.com/us-en/document/ish_2854458-2733239-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-23-2021 12:56 PM

HP Recommended

@Crhysal

 

I reviewed your post and I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a test on the keyboard to make sure whether it is a software or a hardware issue.

 

Follow the steps in the below article.

 

https://support.hp.com/us-en/document/ish_2854458-2733239-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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