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Keyboard issues

HP Recommended
HP Notebook - 15-db1006cy
Microsoft Windows 10 (64-bit)

Hi, I've had this keyboard issue for 3 days now, where it types multiple letters even though only one key is pressed (h becomes hy , g becomes gt , and when i press F7 it becomes F7 + F6.

I was able to fix this problem yesterday by upgrading the keyboard driver, but when I woke up today I had the issue again, I've tried deleting the driver and reinstalling it and also downgraded and upgraded it again but this time nothing worked. 

Please help me

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are facing issues with the keyboard.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you run a test on the keyboard to make sure whether it is a software or a hardware issue.


Follow the steps in the below article.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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