Keyboard keys number area 0 and enter not working after a update

[BigAl11]

The caps lock light , numeric key pad 0 and enter keys not working

[Kumar0307]

@BigAl11, Welcome to the HP Support Community! I’m here to help.

I understand that you are facing issues with the keyboard buttons. To assist you better, what model computer are you using?

Refer to this document to know how to find the Product Name or Product Number.

For now, let us try these steps:

I would recommend you run a hardware test on the keyboard to make sure it is not a hardware issue. Kindly follow the below instructions:

• Download the latest version of HP PC Hardware Diagnostics.
• In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

           

• Click Component Tests, click Input Devices and then select the Keyboard Test.

          

• Click Run once to begin the test.
• The test ends when you complete the tasks or after 3 minutes.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[BigAl11]

Tried that a bunch of times I think the keyboard he is proprietary to HP' cause every time windows gets a hold of it this is what goes on… no caps lock light no zero in the numeric keypad as well as enter. Omen notebook 17"

[BigAl11]

Omen 17T  dude I'll have to answer 

I'll have to answer you after the market closes

[BigAl11]

[Kumar0307]

@BigAl11

What was the result of the diagnostics test?

Can you connect an external keyboard and check if that works fine?

Keep me posted.

[BigAl11]

did you get my post of my system specs.

[BigAl11]

could all be operator error... I tried a couple time same result

[BigAl11]

NO

[BigAl11]

Kumar0307 I don't get it worked just fine until MS update...did not notice until i tried to use them