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- Re: Keyboard, mouse AND dongle worthless if one fails?

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03-29-2023 05:29 AM
Our employees all received a "HP 235 Wireless Mouse and Keyboard Combo" with their notebook.
This package consists of a mouse, a keyboard and a USB-receiver.
There is no option to 'connect' them to eachother, it all works out of the box.
But, if one of these products has an issue, do we have to replace all three devices? Is there a way to replace just the faulty device?
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Accepted Solutions
03-29-2023 02:03 PM
@ICT_DDV wrote:But, if one of these products has an issue, do we have to replace all three devices? Is there a way to replace just the faulty device?
Its apecs
Yes, because each set has its code (they can not be the same, just thinking a fun room when keyboard from one machine can "talk" with other computer). You can replace one component but you need to reprogram it, the cost would be higher than buying a new set.
Regards.
***
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03-29-2023 02:03 PM
@ICT_DDV wrote:But, if one of these products has an issue, do we have to replace all three devices? Is there a way to replace just the faulty device?
Its apecs
Yes, because each set has its code (they can not be the same, just thinking a fun room when keyboard from one machine can "talk" with other computer). You can replace one component but you need to reprogram it, the cost would be higher than buying a new set.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.