Keyboard/mouse lags when other USB devices are plugged in

[Kingpin1]

Hi all, I just bought this HP Omen 15' gaming laptop and I have 1 USB dongle plugged in which connects to the wireless mouse/and keyboard (Logitech). When I plug in a second usb device (USB to VGA cable for a 2nd monitor, or printer) the connection for both the mouse/keyboard is disrupted. They either lag badly or don't work at all, unless they are right beside the computer, which defeats the purpose. I owned the same keyboard/mouse model on my last laptop and never had this issue. The connection was always strong from a far distance with many usb devices plugged in.  Strangely this doesn't happen when I plug in a usb camcorder- only with the printer and the screen so far.  When they keyboard/mouse dongle is the only one plugged in, it works fine most of the time (still a little lag sometimes). I'm having this issue while they are only about 2 feet from the laptop.  

All my drivers are up to date. The issue persists no matter which USB port its plugged into. This laptop has usb ports only on the back side so moving it to opposite sides isn't an option.  HP customer support wasn't helpful at all. 

Can anyone help? Thanks. 

[A4Apollo]

Hi! @Kingpin1,

Have you tried checking with different USB devices or with different USB ports?

Please share the product number of the PC to assist you better.

Try updating the BIOS and chipset drivers to the latest version using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Please try few steps recommended below.
 
1. Open Device Manager.
2. Expand category “Universal Serial Bus controllers”.
3. Double-click the “USB Root Hub” device, and click the Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)
4. Turn off the Allow the computer to turn off this device to save power option, and click  OK button.

Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.

 
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Also, try the steps recommended below.

On your keyboard, press the Windows logo key and R at the same time. Type devmgmt.msc and press Enter. 

Click the down arrow to expand Universal Serial Bus controllers. Right-click USB Root Hub option and click Properties.

Go to Power Management tab and uncheck the Allow the computer to turn off this device to save power. Click OK.

If you have more USB Root Hubs, you need to repeat this operation a couple of times. Please remember to click OK after each performance.

If your USB device is still not working after this, please check the Allow the computer to turn off this device to save power back on. 

Follow the path: Control Panel > Hardware and Sound > Power Options.

Click Choose what the power button does.

Click Change settings that are currently unavailable. 

Uncheck Turn on fast startup and press Save changes.

Restart your computer and plug in the USB device to see if it works.

Refer this article to know more information about USB connection issues with the PC.

Let me know if this helps!
Have a great day ahead! 🙂

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