• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-09-2022 03:32 PM

HP Recommended
Product: HP 255 G7 Notebook PC (1C946AV)
Operating System: Microsoft Windows 11

Could someone please help me with a strange error? After update from Windows 10 to 11 the keyborad is not working anymore. After shutting down 2 times by power button I can enter my Microsoft PIN but then nothing else. I habe updated Bios, Driver of keyboard deinstalled and automatically installed. Made HW test. Nothing helps. How I am entering this question? By using Display keyboard function.... Hoping someone is so kind and will hell a frustrated lady 🙂 Many thanks in advance. 

Category:
4 people had the same question
1 REPLY 1

‎04-09-2022 04:14 PM

HP Recommended

@Newlady -- can you temporarily connect a USB keyboard? Does Windows report "installing new software" as soon as you connect it? Do all the keys on that keyboard work? Now, do all the keys on your first keyboard work? Do they still work after detaching the USB keyboard?

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.