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‎06-02-2025 12:09 PM

HP Recommended
Product: HP EliteBook 840 G4 Base Model Notebook PC

My keyboard doesn't work after turning on the laptop; the Windows login screen appears. None of the keys are working. I can restart the computer using the mouse, and after the restart, the keyboard works normally. After shutting down the computer, the situation repeats itself, and only a restart helps. I tried logging in using the on-screen keyboard, which worked, but after logging in, the physical keyboard still didn't function. I updated all the drivers I could find (from Windows Update, HP Support Assistant, Intel Driver Support Assistant, and support.hp.com) and uninstalled the keyboard driver – unfortunately, with no effect.

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1 REPLY 1

‎07-14-2025 02:32 PM

HP Recommended

my EliteBook 840 G3 has the same issues after upgrading to windows 11.

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