I have gone through your Post and would like to help
Please run a Keyboard Test from F2 Diagnostic and let me know how it goes
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I did the F2 Diagnostic Test for my Keyboard and it said PASSED. All the keys were working fine and right now also I am typing with my main keyboard. But the problem still persists. Now I have to close my Laptop's lid again-n-again to get onto my Locked-screen, wherein one can see the EASE-TO-ACCESS tab (Screenshot attached). Now every time, I have to press this tab and then only my Keyboard starts functioning. Otherwise, it hangs-up sometimes and I have to do the above procedure of closing the lid.
Kindly help!! I am very confused, as to , whether it A Software or A Hardware issue? I have also done Factory-Reset of my laptop and reinstalled the OS and everything else, but still the problem persists and now it is getting very frustrating.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".