Keyboard not working

[Ray2471]

Keyboard not working tried hard reset 8-10 secs still not working happens every 5-8 weeks 

[Riddle_Decipher]

@Ray2471 Are certain keys not working? or is the entire keyboard not responding anymore? Could you elaborate?

Also, here's a few things you can do, to identify the issue:

• Reinstall the drivers for your keyboard using the device manager, press Windows + X and select device manager, look for keyboard, right click under keyboards and click uninstall, restart when done and it should automatically reinstall a fresh copy of the driver, resolving issues that the old driver had on its own, if that doesn't work, try the below steps,
• perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

Get back to us with the results.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.