09-06-2019 08:27 PM
I cannot get the number keys on my X360 to operate reliably. Either shift or regular numbers are the same. A hard or long keypress will sometimes get the key to be recognized, but not always. The 6 7 - and= keys always seem to work I have turned off and restarted, deleted the keyboard driver and reinstalled. The keys operated for a brief period after driver reinstallation, then quit again. right now, for instance, all keys seem to operate normally, but when i restarted, i could not type in the password. When I flip to tablet mode, the touch screen works admirably.
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09-09-2019 06:47 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
I have a few troubleshooting steps we could try to fix the issue: ( troubleshooting steps might look similar, please do not skip any )
Perform Windows Update and HP Support Assistant:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open the HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Next, run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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