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DarinS1 Honor Student
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Keyboard numbers intermittently not operating

HP Pavilion X360
Microsoft Windows 10 (32-bit)

I cannot get the number keys on my X360 to operate reliably. Either shift or regular numbers are the same. A hard or long keypress will sometimes get the key to be recognized, but not always. The 6 7 - and= keys always seem to work  I have turned off and restarted, deleted the keyboard driver and reinstalled. The keys operated for a brief period after driver reinstallation, then quit again. right now, for instance, all keys seem to operate normally, but when i restarted, i could not type in the password. When I flip to tablet mode, the touch screen works admirably. 

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HP Support Agent
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Keyboard numbers intermittently not operating

@DarinS1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.

 

I have a few troubleshooting steps we could try to fix the issue: ( troubleshooting steps might look similar, please do not skip any )

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Next, run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

DarinS1 Honor Student
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Keyboard numbers intermittently not operating

The BIOS update seemed to help this immediately! thanks for the suggestion!

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HP Support Agent
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Keyboard numbers intermittently not operating

@DarinS1
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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