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Solved!

Keyboard problem

HP Recommended
Spectre Folio Leather Series 13 - AK - 0043TU
Microsoft Windows 10 (64-bit)

A great day to the HP users community here! My keyboard is weaved into the leather encasing of the laptop. It is nice but I soon discovered that some of the keys are not working. there are 2 buttons not working. Its the @ and # keys on the keyboard. It turns out to be something else when I typed. It displays the  " and £ sign respectively instead. I try to go to control panel to change my language input methods and keyboard layout but it didn't work. Anyone who owns a HP Spectre Folio Leather series can help please? Thanks very much in advance..

 

Ray 

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HP Recommended

@raymondlimsc Welcome to HP Community!

 

I understand that the keyboard keys are not working.

 

Please perform the keyboard test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

If the test is passed, please uninstall the keyboard drivers from the device manager and update the BIOS.

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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Thanks so much Praveen for responding and your suggestion to resolve the issue!

 

Best Regards

Raymond Lim

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@raymondlimsc

 

Thank you for the update.

 

We are happy to hear that the provided solution worked for you.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

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