-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Keyboard problem
Create an account on the HP Community to personalize your profile and ask a question
07-12-2020 12:07 PM
A great day to the HP users community here! My keyboard is weaved into the leather encasing of the laptop. It is nice but I soon discovered that some of the keys are not working. there are 2 buttons not working. Its the @ and # keys on the keyboard. It turns out to be something else when I typed. It displays the " and £ sign respectively instead. I try to go to control panel to change my language input methods and keyboard layout but it didn't work. Anyone who owns a HP Spectre Folio Leather series can help please? Thanks very much in advance..
Ray
Solved! Go to Solution.
Accepted Solutions
07-14-2020 06:50 PM
@raymondlimsc Welcome to HP Community!
I understand that the keyboard keys are not working.
Please perform the keyboard test and check.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
If the test is passed, please uninstall the keyboard drivers from the device manager and update the BIOS.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
07-14-2020 06:50 PM
@raymondlimsc Welcome to HP Community!
I understand that the keyboard keys are not working.
Please perform the keyboard test and check.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
If the test is passed, please uninstall the keyboard drivers from the device manager and update the BIOS.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
08-10-2020 08:30 AM
Thank you for the update.
We are happy to hear that the provided solution worked for you.
In the future, if you have any other concerns. Please get back to us. We will assist you.
Have a nice day!!
Didn't find what you were looking for? Ask the community