Keyboard problem

[Doomsnap]

Ha my keyboard is not working properly the keys in first line from q to p except t and y and shift also and I have hp laptop with new motherboard with i 5 8th gen processor because of new motherboard the serial number and product id is not there 

So please help 

[VikramTheGreat]

Hi @Doomsnap,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for explaining your situation. It sounds like you're dealing with a keyboard malfunction on your HP laptop, especially affecting the top row of letters (Q to P, except T and Y) and the Shift key, after a motherboard replacement. 

 Here's What You Can Try

1. Check for Keyboard Driver Issues

• Press Win + X → Device Manager.
• Expand Keyboards → Right-click your keyboard → Uninstall device.
• Restart your laptop. Windows will reinstall the driver automatically.

2. Use HP Hardware Diagnostics

Even without a serial number, you can still run diagnostics:

• Turn off your laptop.
• Press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
• Run the Keyboard Test to check for hardware faults.

3. Test with an External USB Keyboard

• If an external keyboard works fine, the issue is likely with the built-in keyboard hardware or its connection to the new motherboard.

4. Check Keyboard Ribbon Cable

Since your motherboard was replaced, it’s possible the keyboard ribbon cable wasn’t seated properly. This would require opening the laptop again—best done by a technician.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Doomsnap]

Thank you for the solutions and I want to ask more questions live can I get the serial number and product id from some how and if don't have it will it affect in future 

[VikramTheGreat · Accepted solution]

Hi @Doomsnap,

Thank you for getting back. 

Yes — there are several easy ways to find the Serial Number and Product ID/Product Number for your HP device:
 

🔍 For HP Laptops or Desktops:

1. Look at the device label
   • Usually found on the bottom, side, or under the battery
   • Labeled as Serial Number (S/N) and Product ID or P/N
      
2. From BIOS/System Information
   • Turn off the PC
   • Press the power button and immediately tap Esc repeatedly
   • Then press F1 for System Information — the serial and product number will be displayed
      
3. Using HP Support Assistant (pre-installed on most HP devices)
   • Open HP Support Assistant
   • Select your device — the details are listed on the main screen
      

So yes, it’s very important to keep a record of your Serial Number and Product ID — especially for future support or warranty needs. 

I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support