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Keyboard scratched the Display

HP Recommended
Envy x360 (2019) 13-arxxxx
Microsoft Windows 10 (64-bit)

Hi,

Some time now i have the issue that my Keyboard Scratched my Display on a laptop that is other from that in perfect condition. It wouldnt bother me too much (because you don't see the scratches when the screen is turned on) but you feel the scratches when writing on the display with the Pen.

 

My problem is that when I went to the HP website asking for support, it said that my device was no longer under warranty even if the legally required warranty in europe is 2 years. I wanted to report the issue before the holidays but i thought there were 2 years of warranty so i wanted to wait until after the stressful month of december. 

 

What should I do now and how do I get my laptop fixed?

 

Thanks,

pitip

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Message 2 of 2
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@pitip

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

The_Fossette
I am an HP Employee

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