Keyboard shortcut keys not working.

[RupendraV]

I am using HP Notebook. When OS is updated in my laptop, some keyboard shortcut keys are not working. CTRL+A and CTRL+S is working with left CTRL key, CTRL+Shift+T is working with right CTRL key. But CTRL+C, CTRL+V, CTRL+X are not working with both left and right CTRL keys.

When checked for CTRL button has any physical issue by using OSK, then it is active on click.

I tried updating BIOS settings to default and uninstalling keyboard drivers in Device Manager and restart the system, but nothing worked for me.

[Riddle_Decipher]

@RupendraV Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[RupendraV]

Hi Riddle_Decipher, Thanks for your response.

Yes, I checked with the external keyboard and it is working with it.

I followed all your steps mentioned in the post but still facing the same issue. When I ran keyboard test, there also I see every individual key press is working fine for all keys but when I hold shortcut keys like CTRL+C, then they are not working.

[Riddle_Decipher]

@RupendraV If the external keyboard works fine with the CTRL + C, and yet the internal doesn't, that seems to be a connection issue and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.