Keyboard stops working sometimes after using the computer for a time

[Mariam27]

So the problem started like a month ago everytime i play a game or sometimes work a bit my keyboard stops working. I did all hardware dia test and it didnt show any problem. The keyboard starts working after resar though but like I cant always keep on restarting it. So I wonder what might be the problem and is it fixiable. 

[VikramTheGreat]

Hi @Mariam27,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Spectre x360 14-ef2000 is experiencing intermittent keyboard failure during gaming or heavy workloads, which resolves after a restart. Since hardware diagnostics passed, this is likely a software, thermal, or firmware-related issue.

1. Update BIOS and Drivers

• Visit the official HP support page for your model:
  🔗 HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 Software and Driver Downloads | HP® Support
• Update:
  • BIOS
  • System Firmware
  • Keyboard and Touchpad Drivers
  • Intel Chipset and MEI Drivers

2. Disable USB Selective Suspend

• Go to Control Panel > Power Options > Change plan settings > Advanced settings.
• Expand USB settings > USB selective suspend setting → Set to Disabled.

3. Check for Background Services

• Use Task Manager or Autoruns to check for any third-party services that might interfere with input devices during high load.

4. Run HP PC Hardware Diagnostics (UEFI)

• Restart and press Esc, then F2.
• Run the Keyboard Test and System Extensive Test to rule out thermal or embedded controller issues.

5. Try Clean Boot

• Boot with only essential Microsoft services:
  • Press Win + R, type msconfig, go to Services, check Hide Microsoft services, then click Disable all.
  • Restart and test under load.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat