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Keyboard, touchpad, and touch screen stopped working

HP ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

The keyboard on my HP Envy is not working. I have tried every solution that I’ve found online (uninstalled driver, restart, held down shift key, reset, etc etc etc) and nothing is working. However, when I restart and hit escape repeatedly to bring up the menu, the keys work then. I am using windows 10. I get the message that I already have the best driver installed so it won’t recommend any others (if that makes sense) Please help! The touchpad and touch screen aren’t working either.

HP ENVY x360 Convertible 15-cn0xxx
Product number 4HH53UA#ABA

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Keyboard, touchpad, and touch screen stopped working

@mikerlogan Welcome to HP Community!

 

I understand the Keyboard, touchpad, and touch screen stopped working.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reinstall the drivers?

 

While you respond to that, here's what you need to do:

 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

  • 1.   Click on Start and type ‘Device Manager’. 

  • 2.   Click Device Manager. 

  • 3.   Click + sign next to Mouse. 

  • 4.   Right-click on mouse entry and choose "uninstall". 

  • 5.   Restart your computer. 

Click here to find and install the BIOS and Chipset driver for your device.

 

If the issue still persists, perform the system reset

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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