Keypad problem

[Rohit224]

Very often my keypad stop working and after restart its working proper for some hours.

[Pallipurath]

Hi @Rohit224 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are experiencing issues with the keypad, which requires a restart each time to function, only to stop working again afterward. I would request you to please follow the steps:

Reinstall Keyboard Drivers

• If updating doesn’t help, reinstalling drivers can clear corruption.
• Go to Device Manager → Keyboards
• Right-click your keyboard device
• Select Uninstall device
• Restart your laptop to let Windows reinstall drivers automatically

Disable Power Management for Keyboard

• Windows may turn off the keyboard to save power, causing it to stop working.
• Go to Device Manager → Keyboards → Properties → Power Management
• Uncheck Allow the computer to turn off this device to save power
• Click OK and restart

Check for Windows Updates

• Pending updates may include fixes for input device stability.
• Go to Settings → Update & Security → Windows Update
• Click Check for updates
• Install all available updates
• Restart your system

Test with External Keyboard

• Helps confirm if the issue is hardware-related or software-related.
• Connect an external USB keyboard
• Check if it works consistently
• If external keyboard works fine, the issue may be with the built-in keypad hardware

Take care and have an amazing day!