Keys not working - spectre x360

[SideX143]

Hello,

 I have several keys that are not working on my laptop anymore (2, w, s, x; all on a diagonal making me think it's a durability/stress failure in the underlying keyboard). There are a few other conversations that suggest contact support to get a replacement part and repairing it (https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-Keyboard-not-w...), but none of the old links work and HP doesn't offer any contact options if you're out of warranty. 

Does anyone know how/if I can get a replacement part and try and repair the keyboard? Or is this laptop essentially doomed (despite being plenty capable)?

Thanks

[sandytechy20]

@SideX143 

Welcome to the HP support community.

I underdstand that the keys are not working on your keyboard, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[SideX143]

Hi -- that link is not helpful. I have performed the hardware troubleshooting and identified the issue with a specific   portion of the keyboard. It seems clear that I need some form of replacement hardware, and I'm looking for help on ho to order the hardware and replace whatever is broken, since the older link did not ork

[sandytechy20]

@SideX143 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers