Re: LAPTOP BATTERY ISSUe - HP Support Community

MrSid · ‎05-11-2022

About 2 days ago, my laptop started shutting down whenever the battery dropped around 50%. Then, while I was working on my laptop, the battery was 100% and I unplugged the charger. Upon unplugging, the laptop shut down right away. Ever since, the laptop works whenever the charger is plugged in, but once I unplug it, it shuts down even though the battery is at like 89%; it's been stuck at 88-89%.

Now, the battery must have gone bad and I was looking for a replacement but I'm stuck. I've searched for batteries related to the laptop's Product Name, Serial Number, and Product Number, but I can't find a replacement. I took the battery out and looked for some numbers but was still unsuccessful.

I tried googling the Failure ID but came up with nothing.

Anyhow, I bought the laptop in Fall 2018. It has all my school stuff on it and I can't lose it. I have a lab on Monday and even buying another laptop won't work, because the required files etc. are on this laptop.

Where can I find the battery for this laptop? Could someone please help me locate it?

Thank you.

CharlieItuah1 · ‎05-11-2022

Hi, @MrSid see if this one suits you.

https://www.ebay.com.au/itm/173937203746

MrSid · ‎05-11-2022

i'm looking this product in INDIA

erico · ‎05-11-2022

HI @MrSid

Purchase sources in India

https://www.google.com/search?client=firefox-b-1-d&q=HP+HP+919700-850+%2B+India

The Main battery HP specifications and part numbers are:

4-cell, 41-Whr, 2.8-Ah Li-ion battery   HP 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery   HP 919700-850
                                                                      HP 919700-851

It is highly recommended that you only purchase batteries that have the HP part number and that are delivered with a one year replacement warranty.

Parts information source

http://h10032.www1.hp.com/ctg/Manual/c05493257.pdf

A best practice would be to power up your notebook and put your school files on a USB flash drive.

That way even if your laptop suddenly stops powering up you will still have your University critical files in a safe place.

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LAPTOP BATTERY ISSUe

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