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Message 1 of 5
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Flag Post

La batterie de mon elitebook G5 ne dépasse plus 79% de charge malgré les outils de réparation

HP Recommended
HP Elitebook 830 G5
Microsoft Windows 10 (64-bit)

Bonjour,

Depuis peu mon ordi ne charge plus au delà de 79%

j'ai eu beau faire toutes les recommandations pour réparer ce dysfonctionnement, rien à faire 

et même si depuis je ne la branche que quand il en a besoin = je vide la batterie et laisse branché au maxi, là non plus pas de modif et plafond de charge 79%

zut !!

il est encore sous garanti = ceci sera pris en charge ?

merci

jd

 

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Message 2 of 5
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HP Recommended

Hey @JD3135  !

Hope your doing fine! ?

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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Message 3 of 5
Flag Post
HP Recommended

Hi

 

I have exactly the same issue with my battery since 3 weeks (more or less).  My PC is 2 years old. It seems that an update related to the ioptimization of the battery is involved but I do not find out where I have to adjut the parameters.

 

Would you please help me ?

 

Regards

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HP Support Agent
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Message 4 of 5
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HP Recommended

@Greg113

 

What is the product number of your computer?

 

Cheers!

The_Fossette
I am an HP Employee

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Message 5 of 5
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HP Recommended

Hi

 

My PC is a HP Elitebook 840 G5.

ProdID 3JX29EA#ABF

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