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‎07-17-2021 04:31 PM

HP Recommended
Product: HP Notebook - 14-dk0028wm
Operating System: Microsoft Windows 10 (64-bit)

Laptop would not turn on one morning and while trying to get it to boot the battery caught fire. Immediately took laptop outside as it filled the house with smoke. Could have been very bad if it caught fire at night while everyone was asleep. Is there any way to have anything done due to this being a hardware fault of such severity?

199284431_1293987931016883_3607880073687886770_n.jpg

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2 REPLIES 2

‎07-17-2021 05:29 PM

HP Recommended

@PhantomLord1040 

I wish we could help you, but we can't.

 

So, I have passed this thread along to the forum Mods and one of them should be getting back with you with a reply or PM for addressing this.



I am a volunteer and I do not work for, nor represent, HP
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‎07-18-2021 08:04 AM

HP Recommended

@PhantomLord1040

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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