Laptop GPU (MX150) not working as well as it should be (and did before)!

[Jack_Daniel]

Hey!

I bought a brand new laptop (HP Envy 13-ad101, Windows 10) that I received about a motnh ago. I updated it and downloaded things as usual when you get a new laptop/PC and everything was working splendidly. A problem has recently occured that makes the computer run games (specifically Dead By Daylight) very poorly. The game used to just stutter for a few seconds before I found out it was a power management thing from HPs side. So the game used to run ver well before this happened. I'm not completely sure when this problem occurred, which is why I struggle to find out what's happened at all. But getting stable framerates is impossible, it looks like it's running at 15fps which is unplayable for any game. 

I've uninstalled the graphic drivers and reinstalled (uninstalled from device manager and control panel, reinstalled using device manager and geforce experience) them again with no luck. The temps have been fine (used HWMonitor and GPU-Z, they shouldn't be throttled, but I've heard from others that the throttling were low on these laptops). The SSD is not even half full and there seems to be no malware in the way. I recently ran the userbenchmark tool with alarming results:

The GPU is somehow worse than the intel 620 UHD it seems. I have no idea how this could have happened and I am completely stumped on what the issue could be. As said, temps are fine and there's lot more storage to go on. Also I've checked that all 3D programs run on the dedicated MX150 card and I'm using high performance power mode of course. Any help would be appreciated, it's not the end of the world if I can't play games well on this laptop, but it would sure make me feel better knowing it works as it should considering the amount of money spent. I'm not sure if it's because I've downloaded anything particular or updated something that didn't go well with the GPU (I've mostly downloaded things like Spotify, Chrome, Steam and Office).

Also when monitoring the GPU it says it uses 99-100% of the GPU. What GPU-Z says about my GPU if it would be of any help:

https://gyazo.com/65ca0da32235c2bf0a5032ef70d3d6f6

Recently used CCleaner on the machine and nothing has changed. Uninstalled drivers with DDU and reinstalled with the package from Nvidias site, nothings changed. I've also tried older drivers which didn't do anything.

Ran a OpenGL geekbench test and got this: https://gyazo.com/e7abf57a93ad06a2562df411db723ed4

I have also reset windows (through windows 10 settings under update and security), didn't do anything other than making me have to install Office and other programs again (which is annoying :P). All drivers seem to be up to date (according to windows update and support asssistant). BIOS is Insyde F.18 (2nd of November according to system information). I hope it's not faulty hardware!

[Jack_Daniel]

Please 😞

[EddyK]

Hi Jack_Daniel,

I'm also quite puzzled because you've done a lot of diagnosis. 

You may want to conduct a system restore if you feel that it worked fine before.

In terms of drivers, although you may have checked through HP Support Assistant, you should check on your product's driver page and look for the most recent NVIDIA driver package.

You could also refer to NVIDIA's page for the MX150: https://www.geforce.com/drivers/results/130637

Otherwise, you could conduct a system board component test through Esc on startup and then F2 although sometimes there may not be a system board test available. 

Device Manager > Uninstall Device might work but meh... 

I think it might be hardware related.

Hope you find a solution,

kem579

[Jack_Daniel]

I have tried a system restore before (I don't think it went far enough behind because nothing changed). System restore right now only goes to the 7th of February and this happened way before that so it's pretty much no use doing that now 😞

I've downloaded drivers manually from Nvidias sites I forgot to mention that! Also use geforce experience so I know the drivers are up to date!

I tried a component test before (both quick and longer ones) and they say everything is okay 😕 Also tried troubleshooting from Windows 10 (maybe they don't check graphics card) and nothing seems to be wrong according to them.

Uninstalled through device manager as well before, as well as clean uninstall through DDU and manually download newest Nvidia drivers.  

Thanks for the input! I suspect it is that too, which is so strange and annoying because it worked perfectly before with no problems, but only for about a week or so and it aggravates me so much (not a cheap laptop...). I'll try and conducy another system board component test again and see if anything comes up!

[Jack_Daniel]

Did system board tests on the Hardware Diagnostics UEFI everythings was okay accroding to it... also did an extensive system check and nothing out of the ordinary.

[Jack_Daniel]

Is it possible the gpu is not getting enough power to work properly? GPU-Z says mostly that the reason the GPU performance is capped is because of power (total power limit). Could that be it, or is it a faulty video card?

[EddyK]

Hi Jack_Daniel,

Unfortunately, the only thing I can recommend at this point is to contact support - since this is a very new laptop.

Contact HP Worldwide here: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Check warranty status here: https://support.hp.com/us-en/checkwarranty

Regards,

kem579

[Jack_Daniel]

You're right, thanks for the help 🙂

[Carlosr]

hi

I have the same exact model and i have the same problem,nvdia graphics no more  than 15fps on games,and like you everyting worked nice before,i had done the same tests and to me this is faulty hardware,temps are fine but clock on nvidia chip are around 900mhz and not rising and temperatures are fine,fan not even working like before,i already contacted hp and they gonna collect my pc,maybe need to change entire board,cant find origin of the problem ,before this the laptop was perfect ; (

my post :

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Hp-envy-13-Nvidia-mx150-REALLY-Bad-pe...

[Jack_Daniel]

Exaclty! It worked perfectly and suddenly it stopped working properly... I just saw there is a BIOS update available now that just came out. But it probably won't fix anything...