Laptop GPU (MX150) not working as well as it should be (and did before)!

[Carlosr]

Bios Revision f22 did nothing to me,still the same problem

[Jack_Daniel]

Probably hardware fault yeah...

[Rifai]

The same happen with me.

I just received my new HP Envy 13, 4 days ago, run userbenchmark test from userbenchmark.com and the result is: Intel UHD scored 18, and NVidia MX150 scored 14. Tried several times and adjusting power settings return similar results.

During the benchmark test, I noticed that the graphic is smoother on Intel card.

How can this be a hardware fault?

[Carlosr]

I had the same problem and never recognize the problem,I returned 3 times to warranty and they never fixed, return yours if you can ,avoid headache like me,this pc and Nvidia inside is just pure marketing

[Rifai]

I am not real into gaming actually, but kind of wasting my money on something that does not work to its capacity.

I know it is the 1D12 version, lower clocked. But going below Intel card is unacceptable.

Have anybody tried to explore this issue through NVidia?

[Carlosr]

Mine worked great but suddenly lost all performance on Nvidia chip,hp don't recognize the problem,I'm in process of returning to shop,I'm not gonna pay for something that don't deliver.

[Carlosr]

I have done test with both cards on firestrike and and Nvidia have
750 score,should have around 2800,on notebookcheck.net they tested this hp model and obtained that score with Nvidia mx150,so that should be the normal score for this graphics card,not 750,that's about the same Intel obtained,so it's some hardware's fail on this model ,lots of user are reporting the same,I have done everything , nothing solved...kinda of disappointed with hp, actually for me Hp is dead after this, they don't honor warranty

[Rifai]

I think this one is solved now.

Last night, I installed update from HP support apps, and it updated BIOS to ver 22.

Run the benchmark again, and ..... it gave much better MX150 score on benchmark. Before it scored 14 for gaming, now it got 22. The UHD620 still scored 18. Noticed also much smoother graphics during benchmark test.

Haven't tried with real demanding game though.

I attached some screenshot on test result and GPU state during test (from windows task manager). When the UHD620 was selected as primary GPU, it trigger MX150 at start, but during the whole test only UHD620 was working.

When the MX150 was selected as primary GPU, it ran together with UHD620 the whole time.

The only issue left now is: the benchmark for MX150 shown it is "performed as expected" on 50th percentile of all users having benchmark on the site. Is it acceptable? In my opinion, for a 1D12 version it is acceptable. 

[Rifai]

Sorry... forgot the screenshot. Here they are. Tested on AC power and battery, same result.

[Jack_Daniel]

Mine is still a dud even at F.22 and everything updated.... 😕