Laptop HDD replacement, data protection and privacy

[Shivar]

I have sent my HP laptop for repair and requested a HDD replacement as the current drive has failed.

unexpected error, BSOD, cannot load windows, short DST check failed, restore recovery failed, reset failed etc

My instructions to the shop were: do not reset, do not reformat, will attempt data retrieval at a later stage, just replace the HDD and return my old drive back. 

I'd like to know, what do technicians generally do for these kind of repairs, do they just replace the HDD once they see that the HDD is failing?

or will they be looking at my data/files as well, data recovery is a separate service that i did not request, but i understand that one can connect a SATA to USB cable to the faulty drive and check the data.

Is there a reason to look at the data in the faulty drive when performing a HDD replacement?

Basically i'd like to know if the tech will just do the replacement job and not snoop around, respect data protection and privacy. 

[Dilip_18 · Accepted solution]

Hi@Shivar,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion X360 laptop and want to know about the data protection and privacy on the replacement HDD. I apologize for the Inconvenience. 

In the HP repair center the tech will replace the HDD without looking and saving any of the data on the HDD. HP is not responsible for loss of data, programs or your confidential, proprietary or personal information contained in storage media on your product.  

Hope this helps! Keep me posted. 

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