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- Laptop HP Envy is bulging up at teh keyboard

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06-30-2020 09:26 AM
The center of my laptop is bulging in the middle. I have been told there is a battery recall however, received no notice..
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Accepted Solutions
06-30-2020 09:29 AM
We need the full model number but whether or not its a recall you have to get that battery out of there before it breaks something that can't be fixed. Li-ion batteries swell up sometimes, no way to avoid it.
06-30-2020 09:29 AM
We need the full model number but whether or not its a recall you have to get that battery out of there before it breaks something that can't be fixed. Li-ion batteries swell up sometimes, no way to avoid it.
06-30-2020 09:37 AM
Your Manual:
(22) Battery (3-cell, 5.0WHr 4.52AH Li-ion) 715050-001
pp. 30-32 for replacement procedure.
Thanks.
07-02-2020 01:52 PM
New battery just arrived from Amazon; followed instructions in manual; had to turn the battery connector over for the connection to fit around the battery; laptop booted up > so far, so good. (only down two days)
Thanks for the help.
(Best Buy said it would take a month for them to fix it,,,,)
07-03-2020 07:19 AM
If you follow me at all here you know I am not a fan of Best Buy/Geek Squad. I am happy to enable people to do their own repairs. Be a "fixer" in other words so you are not dependent on corporate overlords (sorry HP)