• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY
Microsoft Windows 8.1 (32-bit)

The center of my laptop is bulging in the middle.  I have been told there is a battery recall however, received no notice..

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

We need the full model number but whether or not its a recall you have to get that battery out of there before it breaks something that can't be fixed. Li-ion batteries swell up sometimes, no way to avoid it. 

View solution in original post

8 REPLIES 8
HP Recommended

We need the full model number but whether or not its a recall you have to get that battery out of there before it breaks something that can't be fixed. Li-ion batteries swell up sometimes, no way to avoid it. 

HP Recommended

The model is: m6-k125dx    

SN:  [edited]

HP Recommended

The battery does not appear to be removable (not like my work laptop that just snaps into place.  ),   

HP Recommended

Your Manual:

 

Download Here 

 

(22) Battery (3-cell, 5.0WHr 4.52AH Li-ion) 715050-001

 

pp. 30-32 for replacement procedure. 

 

https://www.amazon.com/PX03XL-Touchsmart-715050-001-714762-1C1-TPN-C111-12/dp/B07Y9CJ2TD/ref=sr_1_1_...

 

Thanks.

HP Recommended

The model is: m6-k125dx
SN: [edit]

The battery does not appear to be removable.  I see no way to remove it (like other laptops I have had).  

HP Recommended

Its removeable you just have to remove the back cover. The Manual shows exactly how to do it. 

HP Recommended

New battery just arrived from Amazon; followed instructions in manual; had to turn the battery connector over for the connection to fit around the battery;  laptop booted up > so far, so good.  (only down two days)

Thanks for the help. 

(Best Buy said it would take a month for them to fix it,,,,)

HP Recommended

If you follow me at all here you know I am not a fan of Best Buy/Geek Squad. I am happy to enable people to do their own repairs. Be a "fixer" in other words so you are not dependent on corporate overlords (sorry HP)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.