Laptop Hinge 'Stuck'

[Shad5]

I currently have an extended warranty for my laptop. Roughly a day ago, my laptop hinge 'broke'. I can't close or open my laptop without having the screen frame ripped out or breaking my screen entirely.

After calling, it was considered as a 'cosmetic' problem which wouldn't be covered as part of the warranty. I believe this is incorrect, after further research there has also been several lawsuits against HP for using fragile plastic parts which cause the hinge to break or become stuck.

I'm not sure how to proceed, or where I can submit my complaint. As I should cancel my extended warranty if it isn't covered either when it's clearly a manufacturing defect.

[A_Gayathri · Accepted solution]

Hi @Shad5,

Welcome to the HP Support Community

I understand you are facing an issue with your laptop hinge 'broke. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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