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‎02-26-2020 04:10 PM - last edited on ‎02-26-2020 04:29 PM by Retired

HP Recommended
Product: HP ENVY x360 Convertible 15m-dr0xxx
Operating System: Microsoft Windows 10 (64-bit)

HP Support cannot identify my laptop with just the serial number **). They also need the product number (5XK97UAR#ABA). They don't recognize the product number as a valid number. What do I do now?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2020 04:56 PM

HP Recommended

@fpot 

 

It is HP ENVY x360 - 15m-dr0012dx and its specs

 

      https://support.hp.com/au-en/document/c06288869

 

Support should see 5XK97UA, 5XK97UAR#ABA . #ABA tells us this machine is available in The US.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎02-26-2020 04:56 PM

HP Recommended

@fpot 

 

It is HP ENVY x360 - 15m-dr0012dx and its specs

 

      https://support.hp.com/au-en/document/c06288869

 

Support should see 5XK97UA, 5XK97UAR#ABA . #ABA tells us this machine is available in The US.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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