Laptop Left Hinge Broken causing crack in case

[vin-od]

Hello,

My laptop left hinge broke and the left corner of the case is cracked and bulging.  The crack is getting bigger and I'm afraid the laptop will be unusable soon.

This issue is occurring via  normal use, so I assume it is a design flaw with the hinge?

Please help.

Thank you in advance.

[Echo_Lake]

@vin-od

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[vin-od]

The laptop is one year past warranty.   And  HP is saying for it to be serviced by a 3rd party, where I would pay out of pocket.

Considering the issue is due to poor design choice of materials, I would expect HP to have a better solution.

I think it's more than reasonable  to expect a laptop case to remain functional beyond 2 years, from regular opening/closing of the lid.

Are there any other solutions for this issue?

Thank you

[Echo_Lake]

@vin-od

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[vin-od]

Thank you for the response, however no one has private messaged me.

And the crack in the case has continued to worsen.

[The_Fossette]

@vin-od

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[vin-od]

The solution offered was a $300 repair with a 30 day warranty.

The laptop  originally retailed for around $450 and broke within 2 years due to a faulty product design/build.

This is a terrible resolution.  I spend an additional 300 for a fix that is only guaranteed for 30 days?  You can do better HP.

At this point, just send me the part and I'll fix it myself.