Laptop NVMe Not working

[KNBDwueifbkajs]

The laptop NVMe not working the laptop not on.

[VikramTheGreat]

Hi @KNBDwueifbkajs,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the issue. If your HP 15.6" Laptop PC 15-e2000 (2J4V9AV) is not powering on and you suspect the NVMe SSD is not working, here’s how to troubleshoot it:

1. Check for Basic Power Response

• Plug in the laptop using the original HP charger.
• Look for any LED indicators near the power button or charging port.
• Try a hard reset:
  • Disconnect power.
  • Press and hold the power button for 15 seconds.
  • Reconnect the power and try turning it on.

2. Check for POST or BIOS Access

• Power on and immediately press Esc or F10 repeatedly.
• If BIOS opens, the laptop is working, but it may not detect the NVMe SSD.

3. Run HP Hardware Diagnostics

• If you can access BIOS or the startup menu:
  • Press F2 to enter HP PC Hardware Diagnostics.
  • Run the Storage Test to check NVMe health.

⚠️ If the laptop still doesn’t power on or show any signs of life, the issue may be with the motherboard, power circuit, or SSD failure, causing a boot block.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat