Laptop Power Problem

[GTifeld]

I have  a 5 year old notebook and the battery stopped charging. It works fine when plugged in, but when I click on the battery icon in the system tray, it shows "0% - Not charging". I tested the battery via HP Support Assistant and it reported that the battery failed and needed to be replaced. I ordered a replacement battery and installed it. After starting up the laptop with the new battery, the power icon in the system tray still showed "0% - Not charging". But when I tested it in Support Assistant, it showed the battery was fine but needed to be properly calibrated. I left the battery charging for about a day, but when I tested it again in Support Assistant, it failed again and said the battery needs to be replaced.

What else could be causing this? What else can I check for? If any specific info is needed, just let me know and I'll happily reply with it. Thank you in advance. 😊

[Nirvana_95]

Hi @GTifeld 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing battery-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know from where did you purchase the battery of your system?

I would suggest you please update all the drivers of your system using the HP Support Assistant. 

Also, test and calibrate the battery of your system. Here is a link that will help: https://support.hp.com/us-en/document/ish_2268927-1713329-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[GTifeld]

Thank you for your response and my apologies for the delay in getting back to you, but I wanted to make sure I had checked everything thoroughly.

I'm not sure exactly when the problem began, but I noticed it a few weeks ago. No major hardware changes have been made to the laptop and the only software changes have been the usualy routine Windows & HP updates. All the latest updates have been applied. I even did a full system recovery of Windows 10 and have not reinstalled any of the otehr programs or apps yet.

I ran the HP diagnostics on the laptop. All the components tested successfullly except for the power. When I ran the battery test, it failee. I"m attaching a picture of the error that appeared on the screen. As I said earlier, this is a brand new battery. Please let me know if you are unable to view it or need any other information. Thank you in advance.

Regards,

--- Gary

[Nirvana_95 · Accepted solution]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!