-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Laptop Screen Connection Hinge Malfunctioning - Looking to r...

Create an account on the HP Community to personalize your profile and ask a question
10-14-2020 07:13 AM
Issue:
The physical screen connection present in the hinge of my HP Laptop appears to have worn down to the point where it frequently malfunctions. I am confident this is a hardware issue.
Characteristics:
During the malfunction the screen turns into a static image of vertical streaks, the colour and pattern of which being somewhat related to the last correctly displayed image.
The malfunction can be forced (as seen in the picture above) and sometimes temporarily fixed by providing pressure onto the screen without allowing the hinge to rotate. I believe this pressure slightly readjusts the internal mechanics resulting in a correction to the hinge-screen connection.
Desired solution:
Repairing / Replacing malfunctioning hardware.
I would really appreciate if you could help me find the part which is causing this so that I can figure out how to repair or replace it.
If you are familiar with this issue and have any more information that would of course also be appreciated.
Other information:
This image found online has a identical internal layout to mine. I have highlighted the cable which connects the motherboard to the hinge.
Note that while the laptop is being operated this hinge would be located on the right hand side for the user.
10-14-2020 10:22 AM
Welcome to the HP Support Community.
We shall escalate this case.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
I am an HP Employee