cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
142
Flag Post

Laptop Shutdown Automatically after some time if not plugged in, with a click sound

HP Recommended
HP Notebook - 15-ay513tx
Microsoft Windows 10 (64-bit)

The first problem is, When I connect the charger to the laptop it sometimes doesn't charge and then it starts charging and vice versa , this thing happens for few minutes.

Second problem is, My laptop automatically shutdown with a click sound if not plugged in, if I keep the laptop plugged in then the laptop never shutdown automatically. And the laptop works for few minutes without charging and it shutdown.

This thing is happening after formating my laptop. In short, if I use my laptop without plugged in it works for few minutes and shutdown automatically with a click sound and I have to turn it on and had to plug in the charger then it works fine.

so, is it my adapter problem or my laptop battery problem.

 

Thank you. 

3 REPLIES 3
HP Support Agent
HP Support Agent
27,931 27,916 1,852 2,489
Message 2 of 4
Flag Post
HP Recommended

@Rohannnnnnnn1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the battery is not getting charged correctly and the computer shuts down in a couple of minutes when using on battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank You for your valuable reply.

 

As you mentioned to update the BIOS, I have updated it.

And to Run a test on the battery, it passed the test.

But still I am facing the same issue, the computer shuts down in a couple of minutes when using on battery.

0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,852 2,489
Message 4 of 4
Flag Post
HP Recommended

@Rohannnnnnnn1,

 

It looks like an issue with the battery connector. I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation