Laptop VERY slow/sluggish, HP PC Diagnostics Windows Error

[MikeDSM]

Laptop is running VERY sluggishly, other diagnostics are OK, HP PC Diagnostics Windows error code 9U7RVL-8P6967-MFPX6J-60UF03

Anyone identify what the error code means?

[CherylG]

Hard Disk 1 Quick Test- Failure. Time to replace the hard drive.

[CherylG · Accepted solution]

Maintenance and Service Guide shows how to change hard drive if needed:

https://support.hp.com/us-en/product/hp-probook-455-g3-notebook-pc/7834637/manuals

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Your Windows 10 license key is embedded in BIOS and you can reinstall Windows without HP Recovery Media. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Advantage is you will have latest v.1803 of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5 if you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

[MikeDSM]

I'm hoping that isn't it thus was trying to find what error code meant. Not sure what the point of the tool is if you cannot get the results.

Subsequent tests are inconclusive, some pass some don't.

[CherylG]

@MikeDSM

You can use the same Decoder Tool I used to get the error meaning. Use the link here. Click on "Computer is Slow". In the next window click on "More solutions". Under that click on "Use HP Hardware Diagnostics". Browse down to Step 5 and you will find the "Failure id decoder" to input your error. Now do you see why I simply did it? 😒

https://support.hp.com/us-en/topic/diagnostics?category=computing

Normally a sluggish running machine also indicates a failing hdd. Since you are getting inconclusive test results- reinstall Windows and see how long the hdd lasts.

[iomare]

Hi,

Try performing some tests with Crystal disk info and see the SMART results for the drive (standard edition):

http://crystalmark.info/en/download/#CrystalDiskInfo

Now if you take a look at the brand of the drive such as Seagate, Toshiba ,,, you can also find programs from the manufacturer which produced the drive which can run diagnostics. 

In the meantime, personally I would replace the drive and back up any important data immediately. You could also opt for an SSD for extra performance.

Hope it helps,

David