Laptop battery charge

[Anthonyclover]

I recently purchased an HP laptop. Currently, it wont charge. Its plugged in, charge symbol is on but it remains at 0%

[Jerry_57]

Hi @Anthonyclover,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP laptop shows the charging symbol but stays at 0%. HP guidance suggests checking both the AC adapter and the battery condition.
 

What to do

Test the AC adapter:
 

• Shut down the computer.
   
• Remove the battery if your model has a user-removable battery.
   
• Connect the AC adapter to the laptop and plug it into an AC outlet.
   
• Turn on the computer.
   
• If the power light turns on, the AC adapter is functioning properly.
   
• If the power light stays off, the AC adapter may need replacement.

Charge with the computer off:
 

• HP states that the battery charges while the computer is on or off, but it charges faster when the computer is off.
   

Check battery health in HP Support Assistant (select products only):
 

• Open HP Support Assistant.  HP Support Assistant | HP® Support,.
   
• Go to Fixes & Diagnostics > Check your battery > Launch.
   
• If HP Battery Check says the battery should be replaced, contact HP support.

I hope this will help.

 

Take care and have a good day.