Laptop case separating at right hinge when opening

[Mizrich]

When opening the laptop the right corner of the case separates at the hinge, pulls away from dvd drive. Nothing is cracked or broken

[Huffer]

Yet. Can we have the full model number please. How old is the laptop?

[Mizrich]

It just says hp15 touch smart, which is weird.  I have purchased pavillions in the past, I assumed this was one.

[Mizrich]

And just bought in August 2018

[Huffer]

You said 17 inch and now it seems to be 15 inch. Is the battery removeable or internal? There is going to be an identification label either on the bottom of the laptop or inside the battery bay. You are still under warranty and need to be making a warranty claim which you might think you are doing here but not so. I will try to escalate your concern to an HP person. 

[Mizrich]

Thanks, you are right. I have the 17" Touch Smart but he manual says 15.  For whatever reason the HP assistant gives a product number but not a model. To be exact, prod #4SS61UA#ABA,  hp laptop 17-0byxxx.  How do I file a claim?

[Cheron-Z]

@Mizrich

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[C-forbin]

I am also having the same issue.  Its causing blue screens.  I purchased my system from on 1-6-19

[KrazyToad]

@C-forbin

I have gone through your Post and would like to assist

Since this is a Hardware issue, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.