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‎04-04-2020 09:27 AM

HP Recommended
Product: Pavilion 15-cs1012nl

Hi,

I was using my laptop as usual, then, since the battery level was at 20%, I decided to charge it. As soon as I plugged the power cord, the laptop instantly died and I wasn't able to turn it on anymore. I tried to do a power reset by pressing and holding the power button for a minute (while unplugged) but it didn't help. The power LED stays off. The laptop is less than a year old and never gave me any trouble. What can I do?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2020 11:15 AM

HP Recommended

@fabio14

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the system hardware.  
Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎04-09-2020 11:15 AM

HP Recommended

@fabio14

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the system hardware.  
Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎04-18-2020 03:55 AM - edited ‎04-18-2020 03:56 AM

HP Recommended

Thank you for your answer. I will contact the customer care.

Was this reply helpful? Yes No
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