Laptop docking causes sudden "overheating"

[Xrose5]

   This is becoming a very frustrating issue where my laptop (increasingly) shuts down in the middle of my work telling my that is exceeded 90 degrees centigrade. I then check my laptop temperatures via Intel XTU, only to be told my average temp is approximatly 40 degrees centigrade, with no spikes indicating any temperatures remotly close to 90C.

   This happens on a dime with my laptop (and only while its docked to a chillpad and an external room fan nearby) randomly with absolutly no heavy load. It once happened with it just idoling on the desktop with no applications open. Im going to pick up a can of compressed air very soon and see if I can fix the issue assuming its dust collection, but still wonder why it would do this at a reported 40C. Can someone help?

Average room temperature: 25C (76-77F)

Intel i5-6200u 

HP 15-au030wm with an 820B Motherboard

[MathewT]

Hi @Xrose5

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand you have some issues with your computer and its overheats which turns your computer off.

The electrical components in a computer generate heat, and fans inside the computer help move the air to keep the components from getting too hot.

Step 1: Update the BIOS

Check if there is a BIOS Update available for your computer. Here is a link to download the latest version of BIOS for your computer.

Link: https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88780.exe

Step 2: Keeping notebook air vents clear and clean

Notebook computers have vents in the bottom and sides to remove heat, allowing air to flow through the case. If the vents become blocked, the fan cannot cool the components properly (and must spin even faster). If there is dust in the vents, use a can of compressed air to blow dust out of the area inside vents. When the computer is turned on, place it on a hard, level surface keeping the vent areas unobstructed. Using your notebook computer on a cloth surface, such as your lap, a bed, or couch cushion, can block the air flow and cause overheating.

Step 3: Update Windows

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Let me know if this helps.

If you feel I was helpful, simply click on Accept as Solution to help the community grow.

Cheers

[Xrose5]

I tried all 3 of your solutions for a number of days and no luck. However after removing the base cover and cleaning out the laptop heatsink and fan manually (with a small brush and vacuum) it seems to have been resolved, and im sustaining lower average temperatures. I appreciate your help however, It does leave a good impression on HP to not just leave people compleatly stranded, Thank you.

[MathewT]

Hi @Xrose5

Thanks for the update! I appreciate all your efforts to get this issue fixed.

If you need any assistance in the future, you can always get back to us.

Have a wonderful day

Cheers