There are several options for troubleshooting your TouchPad or ClickPad when it is not working. Use the following steps, until a solution is found.
On some touchpads you can turn on or off the touchpad by double tapping in the upper left corner of the touchpad. Double tap to turn the touchpad on, repeat to turn the touchpad off.
Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset. A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
Be sure you have the latest drivers for your TouchPad or ClickPad. Use the following steps to install the latest drivers.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".