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‎04-28-2025 06:25 PM

HP Recommended
Product: HP 14-dq0000 Laptop PC (56Z60AV)
Operating System: Microsoft Windows 11

Hi, Can someone assist me on my support ticket? I had sent my Laptop to HP to fix a broken key. Its about 1.5 months and i still dont have a definitive ETA of when I will get my laptop. Earlier it was mid April, then end of April. Now website says mid-May. Can someone advise why fixing a key takes 2 months?

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1 REPLY 1

‎04-30-2025 06:29 AM

HP Recommended

Hi @CSNAIR 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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