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HP Gaming Pavilion - 15-cx0004ng
Microsoft Windows 10 (64-bit)

 Hallo all, i have an issue.

In last month my laptop just started shooting down almost every time when is not charging, even when battery is full or at least 50%. After shooting down battery is empty i am getting this notification:

 

thumbnail_processed.jpg

 

I did updated my laptop, all drivers and BIOS, but still this is happening.

Any idea?

1 REPLY 1
HP Recommended

I recommend that you follow the advice of the error message and replace the battery with a new one.

 

If you do not do that you can expect that and other odd things to happen. 



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