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‎04-18-2020 06:02 AM

HP Recommended
Product: 15-bs579TX
Operating System: Microsoft Windows 10 (64-bit)

Almost a month back, I started having a problem with my laptop (15-bs579TX). Initially, it was getting switched off at 30%, then at 40% and now the situation have become worse. Without the charger, I wasn't able to work on my laptop for more than half an hour. Now, it isn't getting charged also.

Kindly provide me the solution because I've got online classes to attend and in this lockdown period I'm not able to go to the service center also.

Thank you 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2020 06:56 AM

HP Recommended

Run a diagnostic on the battery:

 

https://support.hp.com/us-en/document/c04700771

 

Post back with advanced results. Very likely you need to replace the battery. 

View solution in original post

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2 REPLIES 2

‎04-18-2020 06:56 AM

HP Recommended

Run a diagnostic on the battery:

 

https://support.hp.com/us-en/document/c04700771

 

Post back with advanced results. Very likely you need to replace the battery. 

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‎04-18-2020 08:20 AM

HP Recommended

Thank you so much.

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